Frequently Asked Questions
How do you ensure the quality of your products?
Quality is a cornerstone of Prakash Lights. We dedicate ourselves to ensuring that all products comply
with our stringent quality standards and meet the specifications and standards prescribed by our
customers.
What types of lighting fixtures do you offer?
We offer a wide range of lighting fixtures for residential, commercial, and outdoor applications, sourced
from both internationally and from our in-house production. Please visit our store or contact our customer
service for more details
Where can I get replacement lamps/bulbs, if I need any?
To ensure that you do not go through any inconvenience, all the lamps/bulbs used in our collection are easily available. In case, you face any problem in sourcing a lamp, please get in touch with our Support
Desk and we will be happy to assist you.
Do you provide any Warranty?
The warranty is subject to the manufacturer's guidelines as specified by the different brands.
Please get in touch with the support team to know the warranty period for your specific product.
Do you ship internationally?
Yes, we offer international shipping. Please contact our customer service team for details on shipping rates and delivery times for your specific location.
Will all the items in my order be shipped in the same package?
Not necessarily. Depending on the product(s), a single order may be shipped as multiple packages to ensure that they are delivered safely and securely.
How do you deliver the products?
We offer free home delivery in Hyderabad and have our specific courier partners who are dedicated to delivering your packages safely and securely anywhere in India. We do offer international Shipping as well.
What do I do if the product is damaged?
Damages are to be reported within 24 hours from the time of delivery. Corrosion due to sustained exposure to elements of weather, use of harsh chemicals, wet cloth or water on the product surfaces will not be liable to us.
We suggest you use only a dry microfiber cloth to clean the product is recommended.
Can I request a custom lighting design?
We are open to discussing and providing necessary consulting for your specific needs, subject to charges depending on the space size and needs. We try our best to assist you with custom lighting solutions.
Do you offer installation services?
We do provide professionals for installation services on request for products bought from us, we
recommend consulting with our support team to discuss available options for installation services.
What should I consider when choosing lighting for a room?
Factors such as the room’s size, purpose, and existing décor or a specific theme are important when selecting lighting. Our team of professional consultants are available to provide guidance tailored to your specific needs.